1. Return Period
The customer may request a return or exchange within 7 days from the date of delivery, subject to the following conditions.
2. Return Acceptance Conditions
- The incense must be unopened, untested, and in its original condition.
- The packaging must be intact with no tears or damage.
- Products that have been opened, lit, or smelled are not accepted to preserve the quality of fragrance products.
- A proof of purchase (invoice or order number) must be provided.
3. Cases Where Return or Exchange is Accepted
- The product arrives with a clear manufacturing defect.
- The product arrives damaged due to shipping.
- Receiving a different product than ordered.
4. Non‑Returnable Cases
- Opened or used products.
- Products stored incorrectly after delivery.
- Discounted products or special offers (except if defective).
5. Refund
- The refund will be processed within 3–5 business days after product inspection.
- Refunds are made using the same payment method.
- In case of exchange, the replacement product will be shipped within 48 hours of approval.